Refund and Return Policy

Effective Date: December 13, 2024

At Zexxo, customer satisfaction is our top priority. We strive to ensure that every piece of jewelry meets the highest quality standards and exceeds your expectations. If you are not completely satisfied with your purchase, we are here to help. This Refund and Return Policy outlines the terms and conditions under which you may return or exchange items purchased from https://zexxo.site.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

  1. Timeframe: Items must be returned or exchanged within 14 calendar days from the date of delivery.
  2. Condition: Items must be unused, unworn, and in their original, undamaged condition with all original packaging and tags attached.
  3. Receipt or Proof of Purchase: A valid receipt or order confirmation must be provided to process your return or exchange.

2. How to Initiate a Return or Exchange

To return or exchange an item, please follow these steps:

  1. Contact Our Customer Support Team:
    Send an email to info@zexxo.site with your order number, details of the item, and the reason for the return or exchange.

  2. Await Confirmation:
    Our team will review your request and send you return instructions, including the return address and any additional information necessary for the return process.

  3. Package the Item Securely:
    Ensure the item is securely packaged to prevent damage during transit. Include all original packaging, tags, and accessories with the return.

  4. Ship the Item Back:
    Ship the item back to the address provided in our return confirmation email. We recommend using a trackable shipping service to ensure the package is safely returned to us.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  1. Customized or Personalized Items: Items that were custom-made, engraved, or personalized specifically for you are non-returnable unless damaged or defective.
  2. Sale Items or Clearance Items: All items purchased at a discounted rate or part of final sale promotions are not eligible for return or exchange.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 5-7 business days.

Please note:

  • Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., damaged item, incorrect order).
  • Refunds may take additional time depending on your bank or payment provider.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@zexxo.site within 7 days of receipt. Provide your order number and detailed information about the issue, along with photographs if applicable.

We will arrange for the item to be replaced, repaired, or refunded at no additional cost to you.

6. Return Shipping Costs

  1. If the return is due to a mistake on our part (e.g., damaged items, wrong item sent, defective product), we will cover the cost of return shipping.
  2. If the return is for personal reasons or you have changed your mind, the return shipping costs will be your responsibility.

7. Exchange Process

If you would like to exchange an item, please follow the return process mentioned above and indicate your desired replacement size, style, or item in your email request. Once the return is approved, we will process the exchange and ship the new item to you.

Please note: Exchanges are subject to product availability.

8. Contact Information

If you have any questions or need assistance with a return or refund, please contact our support team at:

We are always here to help and will ensure your experience with Zexxo is smooth and worry-free.

9. Final Note

At Zexxo, we take pride in creating fine jewelry that enhances your style and complements your special moments. We appreciate your trust and aim to make every shopping experience enjoyable. If you are ever dissatisfied with your order, please do not hesitate to reach out—your satisfaction is our mission.